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  • United States ● Req #44
    Thursday, October 27, 2022
    Essential Duties:   Analyze tickets from Operations team and gather information to resolve the tickets issue. Responding to emails and phone inquiries to support clients in the use of VXexchange product Research and resolve inquiries by using Knowledge Base, enhanced troubleshooting skills, partnering with team members, or by recreating the issue in Vxrexchange Troubleshoot and perform root cause analysis of reported issues Notify Client Succ ... More
  • United States ● Req #40
    Tuesday, October 11, 2022
    The Business Analyst (BA) works on the Client Support Team providing analysis on issues reported by the Client. The BA ensures timely resolution of support issues through daily client communications, analysis and documentation of software issues, documentation and testing of programming changes to ensure the software works as designed.Essential Duties: Works on support issues; assists in identifying, prioritizing, documenting, and resolving problems/issuesTroubleshoot software issues and perform ... More
  • United States ● Req #39
    Tuesday, October 4, 2022
    The Client Analyst role provides daily support to VXcis Clients based upon contracted services. Client Analysts work closely with the Client Success Managers to review and resolve reported issues, track SLA’s, manage support work queues, participate in Client meetings, create and test rate changes for Clients, perform system configuration and coordinate Release upgrades.Essentials Duties:Build positive and productive working relationships with VertexOne ClientsAnalyze and troubleshoot Client iss ... More
  • Canada ● United States ● Req #35
    Sunday, September 18, 2022
    Overview of Role/Job Purpose:We are looking for an enthusiastic web developer to join our experienced software design & implementation team. You will report directly to the development manager and assist with all functions of software programming. Your primary focus will be developing and implementing secure web applications and web services for Customer Information Systems in the utility industry. The position requires a good understanding of client/server, multi-tiered, and service-oriented ar ... More
  • Canada ● Req #16
    Friday, July 15, 2022
    Overview of Role/Job Purpose:   At VertexOne, helping utilities provide the best customer service experience is what we do. It’s been in the DNA of our people, since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.  The successful applicant will work with members of our development team to revolutionize the customer experience in the utility industry. This is a very exciting time to be a part of VertexOne ... More