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  • Majorel US, Inc., Detroit, MI, USA ● Req #4228
    Wednesday, January 25, 2023
    Position Summary: Content Reviewers/Moderators are responsible for the day to day management of Application or Internet content, ensuring a quality experience is provided to millions of application or internet users.  Reviewers have the opportunity to make a significant and direct impact on the quality of social media and advertising products.  Work includes screening and monitoring social media sites or applications for abusive, violent, maliciously false or other inappropriate content ens ... More
  • Majorel US, Inc., Detroit, MI, USA ● Req #4095
    Thursday, December 15, 2022
    On-Site - Operations SupervisorPosition Summary: This on-site position is responsible for customer service in various languages and through various transaction types (e.g., inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g., pre-sales, post sales, billing and support, as per LOB (SOW) specifications.  This position is responsible for supporting frontline (customer facing) associates by h ... More
  • Arizona, USA ● Arkansas, USA ● Arvato De Mexico, SA DE C.V., Corporativo San Jeronimo Piso 7,, Monterrey, MX-NLE, MEX ● Florida, USA ● Georgia, USA ● Idaho, USA ● Iowa, USA ● Kansas, USA ● Kentucky, USA ● Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN ● Michigan, USA ● Montana, USA ● Ohio, USA ● Oklahoma, USA ● Pennsylvania, USA ● South Carolina, USA ● Tennessee, USA ● Texas, USA ● Req #3134
    Tuesday, December 13, 2022
    Position Summary: The Business Development team is responsible for designing customized solutions for our clients. We understand the unique business models and current and future needs of our clients and design solutions in cooperation with them, and then subsequently lead the handover into implementing the solutions. We achieve this by truly understanding our customer, applying industry best practices, and working together closely with other Majorel departments and regions. ... More
  • Majorel, USA, Inc., 400 Executive Center Drive, Greenville, SC, USA ● Req #4018
    Wednesday, November 23, 2022
    Position Summary: The Operations Coordinator supports the daily operations performance of the call center team. This includes the analysis and review of the day-to-day operation.  Position will be 100% on-site in Greenville, SC.   Overall Responsibilities:  • Lead, manage and develop team through interactions and motivation • Foster a culture of team spirit and hospitality • Highly visible and accessible to team via presence • Perform supervisor duties as required • Ta ... More
  • Detroit, MI, USA ● Req #4001
    Monday, November 21, 2022
    Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engag ... More
  • Detroit, MI, USA ● Req #3938
    Friday, November 4, 2022
    Workforce Coordinator-ON SITECompany Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value, and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our ... More
  • Majorel, USA, Inc., 400 Executive Center Drive, Greenville, SC, USA ● Req #3923
    Wednesday, November 2, 2022
    Please note that this role will be 100% on-site within the Call Center Position Summary: The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction Overall Responsibilities: Lead, manage and develop supervisors through interactions and motivation Foster a culture of team spirit and hospitality Highly visible and access ... More
  • Majorel US, Inc., 8380 S Kyrene Rd, Tempe, AZ, USA ● Majorel US, Inc., Detroit, MI, USA ● Majorel USA, Inc., 108 Monticello Rd., Weaverville, NC, USA ● Majorel, USA, Inc., 29011 Commerce Center Dr, Valencia, CA, USA ● Majorel, USA, Inc., 400 Executive Center Drive, Greenville, SC, USA ● Req #3672
    Wednesday, November 2, 2022
    Position Summary: Directs the entire operations of the organization's call center facility(ies) as assigned. Implements and reviews policies and operating structure of the call center. Sets standards and guidelines for interaction with customers. Monitors the calls to ensure that the expectations of the customers are met. Overall Responsibilities: Overall responsibility for the delivery of overall operational metrics of a regional or global client. Proactively maintains regular engagement wit ... More
  • Majorel US, Inc., 8380 S Kyrene Rd, Tempe, AZ, USA ● Req #3672
    Wednesday, November 2, 2022
    Position Summary: Directs the entire operations of the organization's call center facility(ies) as assigned. Implements and reviews policies and operating structure of the call center. Sets standards and guidelines for interaction with customers. Monitors the calls to ensure that the expectations of the customers are met. Overall Responsibilities: Overall responsibility for the delivery of overall operational metrics of a regional or global client. Proactively maintains regular engagement wit ... More
  • Detroit, MI, USA ● Req #3912
    Monday, October 31, 2022
    Position Title:  Workforce Manager-RemoteCompany Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value, and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; B ... More
  • Arizona, USA ● Arkansas, USA ● Florida, USA ● Georgia, USA ● Idaho, USA ● Iowa, USA ● Kansas, USA ● Kentucky, USA ● Michigan, USA ● Montana, USA ● North Carolina, USA ● Ohio, USA ● Oklahoma, USA ● Pennsylvania, USA ● Tennessee, USA ● Texas, USA ● Virginia, USA ● Req #3801
    Thursday, October 6, 2022
    Position Summary: Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front-line representative level employees (agents, advocates, representatives, support engineers). Training may be delivered in live classroom setting or virtually. Responsible for the delivery of training curriculum to various audience members within contact centers including agents, supervisors, managers or quality team members in the ... More
  • Detroit, MI, USA ● Req #2367
    Friday, September 2, 2022
    Position Summary: Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front-line representative level employees (agents, advocates, representatives, support engineers). Training may be delivered in live classroom setting or virtually. Responsible for the delivery of training curriculum to various audience members within contact centers including agents, supervisors, managers or quality team members in the ar ... More
  • Majorel US, Inc., 8380 S Kyrene Rd, Tempe, AZ, USA ● Req #3396
    Wednesday, July 27, 2022
    osition Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications.  This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, te ... More
  • Majorel, USA, Inc., 400 Executive Center Drive, Greenville, SC, USA ● Req #2615
    Tuesday, March 29, 2022
    Position Summary: The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction Overall Responsibilities: Lead, manage and develop supervisors through interactions and motivation Foster a culture of team spirit and hospitality Highly visible and accessible to team via floor presence Perform supervisor duties as required T ... More
  • Detroit, MI, USA ● Majorel US, Inc., Detroit, MI, USA ● Req #2361
    Tuesday, February 8, 2022
    Position Summary: The Quality Coach provides support and Interaction monitoring support (as applicable) for a program or a vertical account either within a site and/or across multiple locations. This incumbent will conduct both Process Level and/or Agent Level contact Interactions between a Contact Center Representative and our client’s End User. This individual is responsible for the accuracy of evaluations, interaction assessment. Additionally, this individual contributor influences ag ... More