Customer Service Representative (Work From Home - Online Order Support)

Company Summary:

Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship, adaptability and our drive to go further, we view it as an opportunity to innovate by getting the best from people and technology. We constantly strive for the best. We know that doing so is pursuing a moving target. It takes full commitment to go the extra mile. Mutual respect and trust is the hallmark of every successful business, and it’s the same at Majorel. We know that challenges are met and ambitions achieved through teamwork: not only amongst our colleagues, but in partnership with our clients too.

Position Summary:

This Role provides first class support to our client’s customers related to Delivery Management, Shipping Investigations, Inbound Returns and other ad hoc customer escalations.  The successful candidate will be responsible for interacting with customers, carrier providers, Frontline customer service and other departments within our client’s business. The key focus of this role is to expedite customer & departmental queries while maintaining the highest customer service standards at all times. The role has a wide range of responsibilities focused on improving the overall customer experience.  The successful candidates will identify opportunities for operational improvements & suggests service improvement strategies in accordance with business requirements.

Overall Responsibilities:

• Provides research, verification and responses to customer inquiries. 
• Provides high caliber Customer interaction as measured by call quality reports, call audits, and customer satisfaction survey;
• Presents to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by call quality reports, call audits, and customer satisfaction survey scores;
• Ensures innovation and quality in all Customer interactions as measured by call quality reports and customer satisfaction survey;
• Captures all required data elements in internal Online Store and other systems of record as required by training and operational procedures;
• Maintains a general awareness of client’s strengths in the industry; and
• Assists Customers by answering queries relating to their order status, changes and delivery timeframes.
• Other duties as assigned

Job Requirements:

• High School Diploma or Equivalent
• Customer focused
• Experience in Logistics/Order Management is desirable
• SAP and block management experience preferred
• A high level of computer literacy preferred
• Strong organizational and administrative skills
• Strong analytical and problem solving skills
• Self-motivated and adaptability & willingness to take on new tasks
• Self-motivated, works well under own initiative
• Strong team player
• Deliver efficient troubleshooting and query resolution.
• Present work professionally in a timely & efficient manner within deadlines.
• Exhibit ability to show initiative identifying trends and/or process improvement.
• Continuous product & process training in fast paced environment.
• Promote a positive and professional image of arvato to clients and others at all times by adhering to company policy and procedures.
• Written English Comprehension
• Excellent communication soft skills and confidence dealing with customers
• Comfortable working on an online environment with general computer literacy

Al enviar su solicitud para aplicar a la vacante, certifica que la información proporcionada es verdadera y está completa. Usted comprende que el envío deliberado de información inexacta, incompleta o engañosa puede provocar el rechazo de su solicitud durante el proceso de aplicación o, si se identifica después al estar trabajando con la empresa, en caso de quedar seleccionado(a), una acción disciplinaria que incluye la terminación inmediata del empleo. También comprende que ésta solicitud no pretende ser un contrato de trabajo ni asegura que quedará seleccionado(a). También autoriza la investigación de todas las declaraciones contenidas en su currículum, según sea necesario para llegar a una decisión de empleo.

Majorel es una compañía global y opera varios sitios web en todo el mundo. Al solicitar empleo a través de este sitio web, sus datos serán transferidos y procesados ​​en un centro de datos en los Estados Unidos de América. Se accederá a sus datos y se utilizarán de acuerdo con nuestra Política de privacidad para solicitantes de empleo.

Si está de acuerdo con lo anterior, incluidos los términos de la Política de privacidad para solicitantes de empleo., y desea aplicar a una de nuestras vacantes laborales, seleccione el botón Acepto que aparece abajo.

De antemano, gracias por su interés.