Customer Experience Coordinator - Kearny Mesa Ford Kia

7303 Clairemont Mesa Blvd, San Diego, CA 92111, USA Req #91
Wednesday, March 8, 2023
Customer Service Coordinator – Kearny Mesa Ford Kia
Job Summary:
The Customer Service Coordinator is responsible for providing exceptional customer service to customers and clients of the dealership. The Customer Service Coordinator will be the primary point of contact for all customer inquiries and concerns. 

- Interacting with customers and identifying their needs
- Coordinating with customers to see if they need alternative transportation to and from the dealership
- Scheduling appointments and making outbound calls to customers.
- Maintaining compliance with policies and procedures
- Conducting quality assurance surveys with customers and reporting findings to staff
- Other duties may be assigned

Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Proficient in Microsoft Office Suite or related software.
- Excellent organizational skills and attention to detail.
- Basic understanding of clerical procedures and systems such as recordkeeping and filing.
- Ability to work independently.

Education and Experience:
- High school diploma or equivalent required.
- One year of customer service or automotive experience preferred.

Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.

Kearny Mesa Ford Kia employees are offered a generous benefit plan which includes:
- Competitive pay
- Medical, Dental and Vision Plans
- Health Savings Accounts
- Flexible Spending Accounts
- Paid Holidays and Vacation Time
- Short and Long-Term Disability
- Company Sponsored Life Insurance
- 401(k) Retirement Plan
- Vehicle Purchase Discounts
- Vehicle Service Discounts
- Vehicle Parts Discounts
- Employee Assistance Plans
- Maderas Golf Club Discounts
- And More!
Kearny Mesa Ford Kia is an equal opportunity employer (M/F/D/V) and maintains a drug free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check. 

Other details

  • Pay Type Hourly
  • Min Hiring Rate $16.30
  • Max Hiring Rate $18.00
  • Required Education High School
Location on Google Maps
  • 7303 Clairemont Mesa Blvd, San Diego, CA 92111, USA