Malaysia | Customer Service Representative (English & Traditional Chinese) | BPO - Call Center: Hospitality/Travel Project
Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Req #3456
Monday, August 8, 2022
We are hiring Customer Service Representative (English & Traditional Chinese) to join the team supporting our client who is one of the World’s Leading Travel Companies. Apply today and let’s join #MajorelOneTeam
Why Join Us?
- Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Shift Allowance + Annual Increment).
- RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!)
- Convenient working location (5 minutes walk from Ampang Park LRT station).
- Excellent growth and advancement opportunities - we offer you support, skill development, coaching opportunity and training programs to help you succeed.
- Employee engagement, recognition and appreciation program.
- Annual Leave/ Sick Leave / Hospitalization Leave/ Birthday Leave / Child care or Elderly Care Leave/ Marriage Leave / Maternity Leave or Paternity Leave / Marriage Leave and many more.
- Comprehensive insurance coverage (Group Health Hospitalization Insurance covering spouse + child).
- Multinational working environment - Take you career to the next level working with people from different nationalities, background, culture.
Position Summary:
Responsible for providing overall reservations and related support to customers via phone and email. Processes transactions, prepares correspondence, and fulfils customer needs to ensure customer satisfaction.
Overall Responsibilities:
- Handle customer requests which include pre and post reservation inquiries by phone and e-mail.
- Modify, change and/or cancel existing reservations.
- Make outbound calls to hotels/guests to arrangement special requests.
- Act as liaison between guest and hotel to resolve complaints.
- Manage relationships with hotels by providing high levels of customer service and account.
Job Requirements:
- Possess at least a high school certificate.
- Exceptional written and verbal communication skills in both English & Mandarin (both Simplified & Traditional Chinese).
- Preferably someone with at least 1 year Customer Service experience in BPO/Call Center industry. Experienced in hotel/travel industry will be added value.
- Has strong sense of responsibility, independent and customer friendly.
- Able to work on rotational shift.
This posting is inactive.
- Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia