Software Product Owner – E-Commerce Technology

Dorel is a global manufacturer of consumer products (Furniture & Juvenile) with revenues in excess of $2 billion.  We are currently seeking an experienced Software Product Owner to assist in the development and maintenance of our web-based E-commerce & workflow software solutions for the Dorel Home sector.  This position will be located at our Web Development & Business Intelligence department located in the heart of downtown Asheville, NC. This position will be an embedded member of our web development team with a wide range of responsibilities focused primarily on supporting our web development team by researching, defining, and developing consensus around solutions that help improve workflow, deliver data for analysis, and foster and grow sales with the world's biggest retailers.   

Software Product Owner – E-Commerce Technology

 

Dorel Home is looking for a motivated Software Product Owner to conceptualize, design, and deliver solutions for Dorel Home's proprietary sales and business intelligence portal, Passport, as well as other third party software. This position will be responsible for gathering and generating requirements for new software development projects and will, over time, become the subject matter expert for several internal tools. This position will rely heavily on your experience in web-based systems to understand business needs and translate those into usable, functional systems. 

 

This role will have direct interactions working with end users, from top-level executives to front line workers, in the emerging field of eCommerce sales.

 

This is an exciting opportunity for someone who is eager to learn emerging technologies, work with people around the globe, and have a direct hand in designing software solutions that increase sales and efficiencies – while working in a small team environment located in the heart of downtown Asheville.

 

The right candidate will have a strong technical background, a passion for utilizing software to improve process, and relevant experience in product management. A background working in a sales environment (esp. Ecommerce) would be beneficial but is not required.

 

If this sounds like you, and you have a love for learning, a passion for your work, and want to be a part of a challenging team, we'd love to meet you.

Responsibilities

• Consult with users across the company to gather requirements and solicit user feedback
• Own all aspects of the design and development of modules and solutions
• Develop detailed business & software requirements and user stories
• Work closely with internal team members in web & database engineering and user experience to communicate requirements
• Coordinate daily with Project Manager to drive projects to completion
• Strategize and drive structural improvements that improve efficiency and drive sales
• Facilitate troubleshooting and resolution of daily project issues.
• Support our business teams by answering questions, making recommendations and providing a transparent view of priorities and progress
• Participate in the Management team, driving process improvement within our department
• Coordinate with Software Trainer and User Experience Manager to ensure that all delivered projects are effectively communicated to the end users
• Conduct user training when necessary
• Work with employees in remote locations to gather requirements, formulate project plans, and perform work to ensure the project is completed
• Serve as an ambassador for Dorel Home's software solutions – selling them as a solution when appropriate
• Coordinate Quality Assurance testing and User Acceptance testing, when applicable, of all software prior to delivery
• Comply with project and coding standards and processes as determined by the management team

Requirements

Education Requirements

• Bachelor’s Degree in Business, Marketing, Computer Science, Engineering, or a related field

Prior Experience      

• 5+ years of experience as a Product Manager/Owner or in a similar role
• Experience guiding the creation of new software features within a corporate environment
• Advanced proficiency with Microsoft Excel, Word, Visio, and PowerPoint
• Knowledge of the basic tenets of Web Software development – Previous engineering experience a plus
• Knowledge of database structure and best practices - SQL experience a plus
• Experience with Qlik or similar Data Visualization tool a plus (ie, Tableau, Microsoft Power BI, etc.)
• Experience working in an agile development environment

Necessary Skills

• Experience as a product manager or team leader
• Must be able to demonstrate clear accomplishments in prior roles, with a track record of tangible business results
• Demonstrated ability to understand and discuss technical concepts, manage trade-offs and evaluate new ideas with stakeholders
• Strong analytical, problem-solving, and troubleshooting skills; with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Strong written and verbal communication skills – including the ability to work with novice users to design, implement, and maintain software projects; ability to interact at Officer level; ability to negotiate and persuade
• Ability to work with employees throughout the company to quickly understand scope requirements and proposed architecture and solutions
• Ability to effectively define, estimate, and execute technical projects
• Ability to accept suggestions for improvement and willingness to stay on task until the job is done
• Strong drive towards execution; can-do type of person and willingness to roll up one’s sleeves to get the job done
• Innate curiosity and desire to learn and explore new emerging technologies –there will be significant opportunity to learn about the ever-changing field of eCommerce sales

 

This position is located in our offices in the heart of downtown Asheville, NC – remote or hybrid option is available, preference will be given to candidates who can be on site regularly or when necessary. 

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