Consumer Relations Associate- [Part-Time, Remote]

United States Req #4
Wednesday, December 28, 2022
Consumer Relations Representative Part Time
 
Dorel Industries is a leader in the Ready to Assemble Furniture market and has been in business since 1962. Our goal is to provide quality furniture at an affordable price, and we offer products as diverse as our customers. We are currently hiring a Customer Service Representative to assist our rapidly expanding Consumer relations Department. Job duties would include assisting customers via phone, email and chat with parts orders, general assembly questions, and other product requests.
 
       Perks, we all love perks!!
  • Working from the comfort of your home office
  • The commute—goodbye traffic and hello second cup of coffee!
  • Competitive wages
  • Fun and productive team environment, without sharing a cubical wall
  • Discounts on furniture
  • A flexible part time schedule
  • We pride ourselves in offering excellent training, product knowledge and product assembly 
       We are looking to expand our Team by adding Consumer Service Reps with:
  • Ultimate Customer Service skills to ensure our Consumers have a great product experience
  • Available Hours: 30 hours a week. Department Hours are M-F 9- 5:30 CST,  lets talk, we can be somewhat flexible creating a schedule!
  • A knack for grammar and email etiquette
  • Attention to detail
  • Sense of urgency
  • Ability to multitask and work in a high volume call department
  • Computer skills (just the skills! WE provide the computer)
  • Internet service
  • Self-motivation, drive and determination to succeed in a fast paced, multi tasking environment
  • Determination to become an expert, or to grow and take your Customer Service skills to a whole new level!
 
POSITION DETAILS
  • Assisting Consumers via phone, email, and chat with replacement parts orders and other product requests.
  • Assisting Consumer with general Assembly questions and issues
  • Working with the Claims Lead on product warranty claims
  • Working with Supervisor and Engineering to improve our products, assembly manuals and services
  • Conducting live chat sessions with consumers
  • Assisting Consumers with various product questions and information
 
***Product and assembly training provided upon hire. New hires should expect to occasionally assemble our products for training and/or quality purposes***

We will provide extensive product training upon hire, but the candidate must be one who will thrive in a growing e-commerce and high-tech atmosphere
We will provide extensive product training upon hire, but the candidate must be one who will thrive in a growing e-commerce and high-tech atmosphere
 
Please take a moment to get to know us! We are an industry leader in the Ready to Assemble Furniture market and have been in business since 1962. Our goal is to provide quality furniture at an affordable price, and we offer products as diverse as our customers.   Dorel Home Furnishings Inc. (DHF), a division of Dorel Industries, is a Montreal based Corporation who brings to the market such well-known brands as COSCO, Safety-First and Ameriwood Home. Working with trusted partners such as Walmart, Amazon, Target and Wayfair, our products range from fireplaces and dressers to outdoor entertainment and storage solutions. Welcome Home!


Other details

  • Pay Type Hourly
  • Travel Required No
  • Travel % 0
  • Telecommute % 100
Location on Google Maps
  • United States