Client Coordinator

Job Title: Client Coordinator ( Drug & Alcohol)

Department: Lebanon

Reports to: Manager of Operations

FLSA Status: Non-Exempt

Company Information: DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the U.S. and Canada since 1986 and more than 800 team members across 30 locations. When you join the DISA family, you join an industry leader that more than 27% of fortune 500 companies use. With a rich history of IT innovation, we have more than 40,000 customers and complete more than 6 million orders each year.
 

DISA is proud to be a 2022 “Top Workplaces” award winner. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.

Position Summary: Provides administrative support for the Lebanon operations to include running randoms, answering phones, e-mailing, client coordination and other administrative duties. Handles testing & collection needs for walk-in donors.

Essential functions and responsibilities:

Walk-In Collections

• Perform urine and alcohol collections that come into the office

• Take picture of all donors testing for CCS or reciprocal program if necessary

• Verify donor ID prior to performing urine collection

• Verify reason for test (PE, PA, AN, R, RS, RTD, or FU).

• Perform urine drug screen collections per program requirements for pre-employment, random, annual, reasonable suspicion, post-accident, return-to-duty and follow-up drug testing

• Provide detailed instructions to donor during collection process

• Verify validity of specimen prior to accepting specimen and sending to lab for testing

• Complete chain of custody form during the collection process.

• Knows when and how to perform an observed collection

• Contacts MRO Assistant for assistance in problem collections as needed

Administrative Support:

• Set up and run random reports for various clients

• Responds to emails from clients and/or Scheduling Manager, coordinates with clients, updates employee lists, run random, email to clients, finalizes collection all collection details in advance & prepares all necessary paperwork.

• Closing out randoms

• Greet and help customers at the front window

• Fulfill collection kit orders

• Answers phone

• Checks in paperwork and e-mails any refusals or positive alcohols to MRO team

• Gets daily courier package ready, copies logs, updates spreadsheets, faxes any collection-only logs

• Drives student specimens to lab-partner in Lebanon

• Updates client roster adds and deletes, updates database, and file paper copies

• Prepares specimens to ship to lab at the end of each day

• Performs end-of-day cleaning in collection area and office

Urine Drug Screen Collections (DOT)

• Complete DOT urine collection training and become certified as a DOT collector

• Complete all drug screens in accordance with 49 CFR part 40 urine collection guidelines

Breath Alcohol Collections (Non-DOT)

• Perform non-DOT breath alcohol tests as required

• Forward documentation on non-negative breath alcohol test results to MRO Department

Breath Alcohol Collections (DOT)

• Complete DOT Training to be certified as a BAT (Breath Alcohol Technician)

• Complete all breath alcohol testing in accordance with 49 CFR Part 40 guidelines

• Forward documentation on non-negative breath alcohol test results to MRO Department

• Maintain calibrations for breath alcohol instruments

Oral Swabbing

• Certified with oral swabbing

• Perform oral swabs on donors when required

• Additional duties as required

Qualifications required:

• High school diploma; some college or certification in the medical field preferred

• Previous experience utilizing customer service skills

• Prior experience in the drug testing industry preferred

Work Hours: Monday – Friday from 8:00 am – 4:30 pm
 

EOE/M/F/Vet/Disability