Manager, Accounts Receivable (Hybrid)

10900 Corporate Centre Dr Suite 250, Houston, TX 77041, USA ● Houston, TX, USA Req #1107
Monday, November 7, 2022

Job Title: Accounts Receivable Manager (Hybrid)

Department: Finance

Reports to: Controller

FLSA Status: Exempt

Supervises: Accounts Receivable Team

Company Information: DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the U.S. and Canada since 1986 and more than 800 team members across 30 locations. When you join the DISA family, you join an industry leader that more than 27% of fortune 500 companies use. With a rich history of IT innovation, we have more than 40,000 customers and complete more than 6 million orders each year. 

DISA is proud to be a 2022 “Top Workplaces” award winner. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training. 

Position Summary: The AR Manager is responsible for (i) managing the collection activity by the AR Team, (ii) monitoring compliance by the AR Team with departmental policies, procedures and work flows, (iii} assisting the AR Analysts as necessary and (iv) collection of high risk client balance. This is a critical customer­ facing role. The AR Supervisor is a key customer service "problem solver'' who assists the client in resolving questions and problems with DISA invoices and thus removes obstacles to payment of our bills. The AR Supervisor always conducts his/her activity with professionalism and courtesy. Works under moderate supervision.


•Communicates effectively, promptly and professionally with internal and external clients of the department including co-workers, customers and vendors.

•Reviews (i) inbound communication (emails and AR fax), (ii) Great Plains notes, and (iii) outbound communication by Collections Team members to ensure that all client issues are being handled on a timely, professional and effective basis.

•Develops monthly list of client assignments for AR Team.

•Assigns customers to collector’s ensuring equality of workload.

•Calculates essential AR Metrics including Days Sales Outstanding (DSO).

•Monitors customer payment trends and addresses potential issues proactively.

•Monitors daily progress of AR Team in progress against assigned accounts and collection goals. Reports progress and update forecast weekly to the Controller and CFO.

•Monitors compliance by AR Team with departmental policies and procedures including (i) client communication and (ii) documentation of contacts in GP.

•Personally identifies/monitors/resolves high risk account balances. Manages research tasks related to resolution of high risk balances where necessary. Secures client's commitment to pay. Monitors client's compliance with commitments.

•Oversees external collection process

•Mentors and develops the members of the AR Team.

•Assists AR Team when issues need to be escalated.

•Assists AR Team with complex analysis (queries) and/or problem resolutions.

•Ensures sales tax is being properly assessed on customer invoices.

•Calculation of Bad Debt Expense

Qualifications required:

•Bachelor’s degree (B.A./B.S.) or equivalent from a four-year college or university; or six or more years of related experience and/or training; or equivalent combination of education and experience.

•Knowledge of commonly used concepts, practices and procedures within the accounting field

•Intermediate to advanced skill level in Microsoft Office Suite

Qualifications desired:

•Paperless Accounts Payable System experience (Various Payment Portals e.g., Open Invoice, Accenture)

•Great Plains software, and other Accounts Receivable System Experience

Success Factors: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•Ability to read, interpret and follow written procedures. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

•Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area.

•Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

•Microsoft Office Suite, Internet, accounting software (including Great Plains) and intra-company proprietary software.

Travel Required: Minimal (Site visits as needed)

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•Physical demands: While performing the duties of the job the employee is regularly required to talk and hear. The employee is frequently required to sit. The employee is occasionally required to stand. The employee is occasionally required to lift up to 25 pounds. The vision requirements include close vision.

•Work Environment: The noise level in the environment is moderate.

Performance standards:

•Annual performance appraisal for manager/supervisor level

•Attainment of annual goals established between supervisor and incumbent

Other details

  • Job Family Manager
  • Job Function Finance
  • Pay Type Salary
  • Travel Required Yes
  • Travel % 10
Location on Google Maps
  • 10900 Corporate Centre Dr Suite 250, Houston, TX 77041, USA
  • Houston, TX, USA