Collection Specialist

1910 S Archibald Ave, Ontario, CA 91761, USA Req #1053
Thursday, September 8, 2022
Job Title: Collection Specialist for Drug and Alcohol Testing
Department: Real Occupational Testing Services, Ontario, CA
Reports to: Site/Office Manager  
FLSA Status: Non-Exempt

Position Summary:  Performs drug and alcohol test screening, customer vitals, DOT and Non-DOT physical related services and charts specific results. Ensures authorization and chain of custody form is completed correctly. Ensures donors in waiting area are responded to in a timely and professional manner.  Ensures cleanliness of collection rooms.

Responsibilities/Job Duties:

Average % of time split among daily duties Responsibility
50% Collect specimens (urine, hair, oral fluid, breath) for workplace drug tests and/or alcohol tests, DNA, and Job Performance (PAT) testing. May take vitals, document and chart results associated with visits.  Explains testing process, protocols, procedures and responds to routine questions.
30% Go on onsites if needed. Make calls for Random Selections. Check in clients. Create visits. Run end of day reports. Audit paperwork to ensure no TNI’s
Prepares, input and schedules orders and pickups. Will update client information thru emails, phone, and texting.
10% Clean and stock collection rooms. Assists other team members with projects in down time.
10% Other duties as needed

Qualifications required:
• Excellent customer service skills
• Detail oriented
• Prior customer service experience helpful 
• Active listening and strong communication skills.
• Bi-lingual helpful but not required.
• Prior experience in drug and/or alcohol testing is preferred
• Work on computer; use hands and fingers to manipulate keyboard
• CPR Certificate

Required Education:
High School Diploma
Travel: 5% Local travel

Work Hours: Schedule will vary from 7:30 am to 5:30 pm, Monday to Friday. Possible mandatory Saturday, as needed, for team meetings. 

Physical Working Conditions (ADA):
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is regularly required to talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms.  Employee must occasionally lift up to twenty - five (25) pounds.  Specific vision abilities required by the job includes: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Work Environment: The noise level in the work environment is moderate

Company Information: DISA Global Solutions is an industry-leading safety and compliance solutions provider. These include drug and alcohol testing, background screening, occupational health screening, transportation compliance, and more. DISA has been servicing customers across the U.S. and Canada since 1986 and employs more than 800 team members across 30 locations.
Our entire team is committed to high quality and customer service excellence. When you join the DISA family, you join an industry leader that more than 27% of fortune 500 companies use. With a rich history of IT innovation, DISA has developed some of the most advanced platforms in our industry. These platforms support more than 40,000 customers and complete more than 6 million orders each year. 

DISA offers a collaborative and team-oriented culture with monthly appreciation events, as well as competitive pay, a robust benefits package, and an exciting place to work. Our internal learning and development team also provides the resources for employees to engage in continuing education and training, paving the way for numerous opportunities for career advancement. 

DISA is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Job Family Specialist
  • Job Function Medical / Collections
  • Pay Type Hourly
  • Travel Required Yes
  • Travel % 5
Location on Google Maps
  • 1910 S Archibald Ave, Ontario, CA 91761, USA