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Senior Director, Technology & Operations Re-engineering

London Alphabeta 1.75, 14-18 Finsbury Square, London, London, City of, United Kingdom Req #211
Friday, March 10, 2023
We are looking for a forward-thinking Senior Director of Tech Operations with strong technical leadership qualities,product management and process re-engineering experience, who will build and lead our operations re-engineering efforts including redefining the application stack that will improve our efficiency and quality of service to our customers.  The scope of the role will be supporting both our operations, compliance and risk organizations in transforming the end-to-end payment and case management processes. 

The role requires deep expertise in RPA, BPM and compliance tools, an understanding of architecture patterns and principles, knowledge of modern release management processes, and strong familiarity with end-to-end  business process automation and business operations. In addition, change in Risk and Compliance environments necessitates operational stability which is essential for the role. In this role, you will guide the design and development of solutions using commercial and/or open-source technology. 

You will be responsible for: 
 The strategy, technical direction, and implementation of the overall end-to-end operational process re-design
 Leading transformation programs for end-to-end operational process re-engineering imploring both RPA and BPM, working closely with business operations team members and professional service teams
 Building, managing and leading an in-house engineering & business process re-design team including third-party resources where necessary 
 Understanding current processes in operations and ideating on opportunities for improvement, prioritizing initiatives and backlog in collaboration with business counterparts
 Collaborating with a multi-disciplinary team of engineering, product management, and infosec to build the new application stack
 Working with the enterprise architecture team to ensure alignment across business operations technologies and data, and overall product & technology platforms and solutions
 Responsible for recommending, vetting, and technical integrations of other tools supporting business operations
 Serving as the technical expert for RPA,BPM and compliance tools
 The operational health and security of the operations platforms, developing relevant system operations KPIs and metrics
 Leading change across the Operations and Operational Compliance organizations – to help transform ways of working, in an operational stable manner
 Defining and establishing a culture of efficient processes and strong transparency

You should apply if you have:
 Experience as an Engineering Senior Director or Director who has led a large team of both business managers and engineers – experience in financial service/fintech sector is highly desired 
 Experience in implementing and managing RPA,BPM and compliance platforms on the scale of an employee base in the thousands and a customer base in the tens of thousands
o hands-on experience in an RPA tool like UiPath
o hands-on experience in a BPM tool like Camunda
o hands-on experience with compliance technology e.g., sanctions screening and suspicious transaction monitoring tools 
 Experience with modernizing legacy processes and systems and/or ground-up build and launch of new products
 Experience in software development and managing change through SDLC processes
 Knowledge of AWS cloud services and ability to develop solution architecture using native cloud services
 Collaborative working style to be able to partner with technology and business stakeholders across the organization and influence technology decisions
 Experience leading multiple projects including experience in managing team efforts, processes, and technologies throughout project full life cycles
 A strong track record of executing in a dynamic and fast-paced environment
 Strong analytical skills with an emphasis on data-driven decision making 
 Strong oral and written communication with excellent teamwork and interpersonal skills with the ability to build relationships and interact efficiently with cross-functional leaders and all internal and external stakeholders

About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 
 Market competitive gross salary  
 Opportunity to earn an annual bonus 
 Great career growth and development opportunities in a global organization
• Hybrid working (you will be required to be onsite at our Peterborough or London office 3-4 days per week)
 Generous insurance (health, disability, life) 
 Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
 Paid volunteering opportunities

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

London, Peterborough, 

Please contact us directly if you have any questions:

Other details

  • Job Family Tech & Enterprise
  • Job Function Tech Operations (ITIL)
  • Pay Type Salary
  • Employment Indicator Regular
  • Travel Required Yes
  • Job Start Date Friday, March 10, 2023
Location on Google Maps
  • London Alphabeta 1.75, 14-18 Finsbury Square, London, London, City of, United Kingdom