Enterprise Customer Care - Technical Support Engineer

Christie Digital, Richard-Byrd-Strasse 19, Cologne, Nordrhein-Westfalen, Germany Req #140
Thursday, January 19, 2023

We give bright minds the tools to be truly creative and innovative. Join our team!  


At Christie®, we create award-winning light technology solutions and services that help our partners and customers deliver unforgettable shared experiences. We’re a global group of passionate people at a company committed to leading-edge innovation, creating high-quality illumination products and solutions, and inspiring our customers and one another. We like to say we’re a global company with local roots. We work collaboratively to support our partners in every market and region we serve around the world.

About the opportunity:

The Technical Support Engineer - Level 3 is responsible for being an ambassador for Pandoras Box or Widget Designer products, helping clients and users understand the product’s applications and capabilities to improve their user experience.


To be successful in this role, you’ll need to bring excellent problem solving and decision-making skills, strong leadership skills, self-motivated and strong written and oral communication.


What we’re offering


A competitive salary, vacation, personal travel insurance and employer-matched pension plan.


You’ll have opportunities to learn, grow, and collaborate with professionals on a global reach. Whether you’re working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight—your contributions will make a difference. 


The experience and skills we value:

  • years' of technical support experience in the AV / Event industry
  • Customer service oriented with a high level of detail
  • Strong written and verbal and analytical & troubleshooting skills
  • Flexible and self motivated personality 

What will put you ahead:

  • Ability to communicate in German and English is a must. Other languages a plus.
  • Working experience in the Audio Visual Space, like in LED´s, LCD´s and  Digital Projectors
Christie is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.   

All of the information collected in this job application form is necessary and relevant to the performance of the job applied for. We will use the information provided by you on this form, by the referees you have noted, and the educational institutions with whom we may undertake to verify your qualifications with, for recruitment purposes only. The Company will treat all personal information with the utmost confidentiality and in line with current data protection legislation.

Other details

  • Pay Type Salary
  • Travel % 25
  • Telecommute % 30
Location on Google Maps
  • Christie Digital, Richard-Byrd-Strasse 19, Cologne, Nordrhein-Westfalen, Germany