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Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN ● Waterloo, ON, Canada ● Req #3884February 28, 2023Position Summary:Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front-line representative level employees (agents, advocates, representatives, support engineers). Training may be delivered in live classroom setting or virtually. Responsible for the delivery of training curriculum to various audience members within contact centers including agents, supervisors, managers or quality team members in the area of ...Read more about Social Media - Trainer- Call CentreMore
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Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN ● Req #4196January 12, 2023Position Summary:This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team su ...Read more about Operations Supervisor- Social Media - in officeMore